How it works

A $50 cancellation fee per item applies to all cancellations.

If you cancel your booking with at least 48 hours’ notice, That Dressing Room will refund your hire fee minus the $50 cancellation fee.
If you cancel within 48 hours of your booking start date, you’ll receive a store credit (valid for 12 months), minus the cancellation fee.

We reserve the right to cancel bookings at short notice if a garment becomes unavailable due to late returns or unexpected damage. In such cases, we’ll offer you a full refund, store credit, or an option to rebook another style.

The standard hire period is 4 days, with extended hire available on request.

Garments must be returned by 5.00pm on the agreed return date.
Once a dress has been collected, no refunds or credits will be issued — even if the item goes unworn or is returned early.

If a dress is incorrect, faulty, or not as described, please notify us within 2 hours of collection so we can arrange a solution.

Late returns will incur a $30 per day fee.

If a dress is not returned within 14 days of the return date, it will be deemed non-returned, and you will be invoiced for 100% of the recommended retail price (RRP), plus any late fees already incurred.

Failure to return or pay will result in action being taken, including legal steps or debt collection, and any fees associated will be added to your invoice.

All garments available through That Dressing Room are pre-loved and professionally dry cleaned between hires. Minor signs of wear or small repairs may be visible — this is the nature of rental fashion.

Each piece is cared for and maintained to a high standard, but we encourage you to inspect your chosen dress at your try-on appointment or prior to collecting.

We know accidents happen, but we do ask that you treat each garment with care.

• Minor damage (e.g. zip issues, small tears, stains) will be repaired, and repair costs will be invoiced to you.

• If a garment is damaged beyond repair, you’ll be responsible for paying the full RRP, plus any lost future hires.

• If the item simply requires standard dry cleaning, no extra fee will be charged.

For all garments that require delivery (to and/or from the client), a $15 freight charge per direction is payable at the time of booking.

Once your item has been dispatched, you’ll receive an email with tracking information.

Clients must not override the “signature on delivery” requirement, including choosing the “leave in a safe place” option. If this condition is breached, the client accepts full responsibility for any lost or stolen garments.

If That Dressing Room (TDR) has agreed to a postal return, clients must use the reusable mailer provided and lodge it over the counter at any Australia Post office before 3PM on the first business day following the event.

Garments must not be placed in a street post box or returned via any alternative method. Australia Post will provide a lodgement receipt, which should be kept as proof of return.

Immediately notify TDR of any damage to the garment that occurs during the hire period.

Do not alter or interfere with the garment (including cutting off hanging ribbon or amending the length of garment – temporary or otherwise).

Do not apply self-tan within 48 hours before wearing the garment (if a light-coloured garment).

Keep the garment in their own possession and control during the hire period.

Remove any fashion tape prior to returning a garment.

Return the dress in the garment bag that was provided, including the hanger.